
GunBroker
GunBroker Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GunBroker has 1.9 star rating based on 581 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend GunBroker to a friend or colleague.
- Rating Distribution
Pros: Good selection of stuff, Good selection of guns, Good inventory.
Cons: No customer service, No phone contact number, No phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GunBroker has 1.9 star rating based on 581 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend GunBroker to a friend or colleague.
- Rating Distribution
Pros: Good selection of stuff, Good selection of guns, Good inventory.
Cons: No customer service, No phone contact number, No phone number.50% of users think that GunBroker should improve its Customer Service.
43% of users say that they might use GunBroker in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "My recommendation to potential customers is to find another vendor to purchase your products from that knows how to treat people with courtesy and respect.", "Contact seller soon as you can an not finish going through gunbroker", "Don’t expect an answer!", "Avoid at all cost", "Do not buy from that vendor I would like my money back".
Most users ask GunBroker for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Questions about purchase
Ive called twice I got a thank you for calling gun broker.com and then I was disconnected twice very frustrating. Whats the problem there?
User's recommendation: Careful when you call you don’t get anybody doesn’t go through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get a tracking number from this vendor
I've tried numerous times to call this vendor at his phone number with no avail. Can't get a tracking number.
I can't get an answer from Gun Broker and/or lender.
Please advise. Do I need to call my credit card company and put a dispute in?
- As it stands
- No pros
- Cannot get through to a live person or have somebody get back to me at a reasonable time
Preferred solution: Deliver product or service ordered
User's recommendation: beware of ST auctions Fort Smith, Arkansas
Dog *** customer service
Gunbroker.com will not reply to my emails and when they do they beat around the bush and don't solve anything. I closed a account and went to open a new one, and it states "email already on file" and the incompitent *** just email me with "log into the old account and update your info" even tho it's closed already, they are one of the worst websites I've seen.
I've told them multiple times to delete and get rid of my email information, but they won't which is kind of suspicious. And I've been at it for 5 days with still incompitent *** replies. Oh want to call them and get it sorted in a timely manner.
That's not gonna happen. Honestly wish I could contact their ceo and tell him what incompetent *** work under him.
User's recommendation: be very cautious on this site if you bid and something goes wrong with paperwork, gunbroker support is 99% of the time not gonna help you and your sol your money and time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Need to talk to seller Dutch 21
We both agreed to drop the bid. I was bidding on the wrong rifle. I talked to Dutch21; we both agreed to drop the bid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel bid
I inadvertently bid on the wrong item and asked to cancel the bid on that item so I could bid on the right item, and I was refused and talked to very poorly about it. And now I can't access my account to check the status or anything. This is unacceptable behavior, in my opinion.
- Then they just ban you if you complain
Preferred solution: Apology
User's recommendation: My recommendation to potential customers is to find another vendor to purchase your products from that knows how to treat people with courtesy and respect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIrratic seller
Hello, I won a couple of auctions today and began to check out when I realized that my credit card had been hacked. I immediately contacted the sellers to let them know.
I then contacted my credit card customer service and was on the phone with them getting everything straightened out, and Haris Goldman started sending very nasty texts and emails. I will not do business with anyone like this. Is harassing and threatening behavior allowed on your site? I would like to file a formal complaint against this person.
I have paid for the other auction, but I will not pay Haris Goldman after the way he handled himself. Please let me know where I can send his texts and emails so you can see for yourself how he reacted.
Please contact me at your earliest convenience to discuss further. Sincerely, Kurt Bowser.
- Crazy people selling on this site
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant get somone to help me
Shouldn’t take long to get a tracking number
ordered #2754**** item #110067**** tried to call and get tracking number, no answer. do I have to put a dispute on my credit card?
please advise ASAP. I'm not happy!!!
- Non so far
- Cant get a live person
Preferred solution: Deliver product or service ordered
User's recommendation: do not use this vendor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |GunBroker sucks
I tried to reactivate an old account I had years ago under a different email address or activate a new account. I was blocked at every point by a very low IQ artificial intelligence response.
In desperation I found the Pissed Consumer telephone number which I used but received no intelligible response.
Same as my other attempts. Why does GunBroker want to block me,?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: No cust service
Company fixed the issue and I have been provided with apology. they finally got involved
horrible..tried 3 times with calls and e mails...no response...There has to be a better way to buy and sell guns
Resolved: Delete buying
Delete bids. I bid on to many guns.
I have never won an auction before and I did not expect to win.
Can you please give me a call. My name is Mark Sims and my phone number is +150********
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot talk to anyone
I need to fix something in my account and it doesn't let me talk to anyone. I want to straighten out something on my account.
Preferred solution: I am trying to buy something and it says I am linked to another account
User's recommendation: I want to talk to someone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Trying to have a gun ship to a local FFL
Trying to find out how about a gun online
Need to talk to a person!!!???@@@@@&&&&& )))(((//@@&@&@&&@&&&
User's recommendation: Need a phone number to talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI purchased a gun on the 21st still have not received it. Invoice number 2753**** from Paul’s Gun Shop.
So price has been not a good experience
I purchased a handgun on the 25th of this month. It was supposed to come in two days.
Im still waiting because I had any answers from them. Call Gun shop in Florida.
- Really a good place to buy a gun or ammo
- Just not from that vender
Preferred solution: Full refund
User's recommendation: Do not buy from that vendor I would like my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bill dispute
Get a phone agent(s) It is impossible to resolve monetary issues without a live agent. Merely emailing me back a response is not sufficient.
User's recommendation: God help you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhantom fee, I cannot do anything inside G/B. Says there’s a fee due but I can’t find the fee?!
I let my account sit untouched, no action for about 2 months and I've incurred a fee of $49.99. I can't find the fee in my statements, and the site doesn't allow me to pay the fee.
For now, all I can do is log in, find beautiful items I cannot bid on, or even add to my watch list. I need help!
- Find
- Inability to fix problems online
Preferred solution: I would like to get my account unlocked!
User's recommendation: Do not EVER let your account sit untouched for over 21 days. This might avoid phantom fees.
Are bid deadlines in eastern time zone or not?
Not good!
Answer the phone; got no answer from either a robot or a live person. All I asked was bid expiration times in the eastern time zone or not?
User's recommendation: Don’t expect an answer!
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