GunBroker
GunBroker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GunBroker has a 1.8 star rating from 446 reviews; 15% would recommend and consumers are mostly dissatisfied, citing high prices and problems with refunds and exchanges.
Key Takeaways for Future Customers
- Expect limited phone support and slow response to issues when reading GunBroker reviews.
- Check final costs for added shipping insurance and sales tax before purchase.
- Be prepared to request a refund if transactions or account verifications fail.
Negative Feedback / Risk Areas
- Frequent account lockouts with poor or no live customer service response.
- Unresolved disputes over orders, payment, and claimed overcharges for shipping insurance and sales tax.
- Lack of phone contact and slow refund handling reported in many GunBroker customer complaints.
Positive Feedback
Users note a good selection and inventory of guns and accessories, and some say they might return if customer service and dispute resolution improve.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GunBroker has a 1.8 star rating from 446 reviews; 15% would recommend and consumers are mostly dissatisfied, citing high prices and problems with refunds and exchanges.
Key Takeaways for Future Customers
- Expect limited phone support and slow response to issues when reading GunBroker reviews.
- Check final costs for added shipping insurance and sales tax before purchase.
- Be prepared to request a refund if transactions or account verifications fail.
Negative Feedback / Risk Areas
- Frequent account lockouts with poor or no live customer service response.
- Unresolved disputes over orders, payment, and claimed overcharges for shipping insurance and sales tax.
- Lack of phone contact and slow refund handling reported in many GunBroker customer complaints.
Positive Feedback
Users note a good selection and inventory of guns and accessories, and some say they might return if customer service and dispute resolution improve.
Media from reviews
Nashua, New Hampshire
Deceptively overcharging for shipping insurance.
- - There is a tactic on Gunbroker to make the Buy It Now price look lower.
- - Insurance adds 8.8% or 5% of the final price to the total.
Be careful. This is the new game on Gunbroker to make the Buy It Now Price look much lower than it actually is. I complained to GB about this deceptive practice and they didn't care.
"* 8.8% of the final sales price will be added to the total for insurance."
"* 5% of the final sales price will be added to the total for insurance." Be
User's recommendation: Be Careful!
Riverside, California
Refund
I was notified that the rifle I purchased was not California compliant. I would like my refund to be credited to my credit card so I can make future purchases. Awesome service.
- All pros so far
Preferred solution: Full refund
Green Cove Springs, Florida
Resolved: Order #2936**** status
Never answered, the seller assisted me trouble shoot the challenge. Do not count on Gun Broker response to you once you pay for the item.
I've bought a rifle on 12/21/25 and haven't received any order status so far. Order #2936****. Thank you!
- Unknown
- Large variety
Preferred solution: Deliver product or service ordered
User's recommendation: Unknown
Lexington, Kentucky
Problems getting registered
The line shut off. I need to talk to somebody about getting registered. This has been going on for days now.
- Problems getting registered
Perry, Michigan
- - Trying to register to sell firearms; ID is under review with no status.
- - No feedback on the submission; I cannot access listings or use GunBroker.
Finally processed my registration for ID validation. Just be patient. You will not be able to talk to anyone.
I have not received any further information about the status of that process. I have an account with gunbroker and have had it for quite sometime. I have purchased items thru them and was watching several listed guns when I sent the ID items. Since then I cannot make new watch listings or view the old ones.
I get an error message pertaining to the ongoing ( I presume it is ongoing although I have nothing to verify that) ID verification. So now, I have no way to know if my submission is pending, needing more info, etc, no feedback whatso ever. If there was a better way to sell my guns I would surely use it! And in the meantime I cannot use gunbroker for other items.
It seems like there is a glitch in the software and if so how will I ever get it taken care of without some feedback, preferably by talking to someone. It's not a very good way to run a business, just like facebk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t register
I cannot enter my credit card. Your site wont allow me to.
Id or buy. Please call me at (605) 470-**** .
Preferred solution: Resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked from bidding
I'm trying to bid on an item. This has been going on for two days now, and the problem still isn't fixed.
Gun Broker says I owe $, and I do not! I accessed my account, and it shows ZERO $.
- Good selection of firearms
- Very poor customer support
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive my order of 30 caliber carbine ammo that I paid for
The seller blocked me from contacting him why he cashed my money order. Then didn't send me my order
User's recommendation: Blackball that seller from selling on gunbroker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Resolved: Trying to make a bed on GunBroker
You people are screwed up answer the phone you can't get to the phone you can't talk to anybody there's no reason that you guys are even online terrible service talk to me
User's recommendation: Don't use this company
Chatham, New York
Resolved: U did apply your 15 min rule
Terrible customer service. Revise the customer service.
I want to speak with a real person and we are not pissed by the way all we want is to speak with a real person
- Nobody to speak to
Preferred solution: Full refund
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Calumet, Michigan
Resolved: I need to get the right gun On my purchase
- - I submitted a change and the wrong product went through; I couldn't reach support.
- - I could have gotten the right product if support helped.
Company fixed the issue and I have been provided with product replacement. They sent me my product. Keep your paperwork in order.
I could have gotten the right product. I did not realize I submitted it when I was trying to change it.
It went through; no way to get ahold of you quickly. I could have resolved this and gotten the right product.
But now I have to live with something I did not want because your customer does not back up his end. Either nobody was very friendly for customer service, or there is no customer service.
- I found no pros yet
Preferred solution: I would like the O Bol to return without being penalized and get the right product.
User's recommendation: Don't even try getting to hold them in. It's pointless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coin, Iowa
No trsponse
Avoid gun broker. They do not support someone trying to set up an account with them. They do not reply to emails asking for help to activate a new account.
Ive sent emails daily and no reply. There is no phone number for them. They wont fix a locked account problem and they wont fix the problem with not being able to sign in.
They wont reply !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thompsons Station, Tennessee
Charged me too much for my sales tax. No one responds to my requests
Charged me too much for my sales tax. No one responds to my requests, no person to talk to. Emails are not responded to.
- Have a lot of guns for sale
- Lousy customer service
User's recommendation: Don't use GunBroker!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thompsons Station, Tennessee
You charged me too much for sales tax
- - Order 2993**** shotgun cost 1975 with $205 sales tax.
- - In Nashville, TN, the sales tax is 9.75% and should be $192.75.
- - Request rapid adjustment.
Order number 2993****
I bought a shotgun for 1975 and you charged me $205 sales tax.
In Nashville Tennessee the sales tax is 9.75%. So you should have charged me $192.75
How do I get you to change this rapidly?
Thanks,
William Terry Howell
User's recommendation: Make sure Gunbroker doesn't charge you too much for sales taz
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: If\nYou want the truth you guys suck?I have the money and I am legal.And yet, you guys cannot call with a direct person.You guys can be false information or a crank call or a scam call.So how am I sup
Truth, it sucked, I don't like the company cause a company is not doing anything that I'm asking no person, no real person, just an automated person.Just a machine , not a person goodbye
Arlington, Virginia
Dispute on purchase
- - I am the low bidder on item 116278 (Tika and 7mm Rem Mag); it had been sold.
- - Bid shows 499.99, a figure I do not recall.
Wanted to retract my 7 AM Remington mag contacted the seller and he said he would contact gum broker
I don't know what to tell future customers, but I'm still bidding on different guns with Gumber. I don't know what to tell the other customers. I am getting my 7mm shipped today from Gumber and still bidding on different guns, but I got informed about 45 minutes ago that I was the low bidder on item 116278****, the Tika and 7 mm Remington mag. I don't know how I was a little bidder; the last time I checked it had been sold, and my bid—or it says my bid—was 499.99.
I don't ever remember bidding like that; I always round everything off. So, I have talked to the owner, and he says I'm the low bidder and he understands my situation because I just bought another 7 millime.
Preferred solution: Full refund
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