Gryffin Sgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Travelers Rest, South Carolina

Need help verify my account

I am trying to open account with gun broker. They sent me .04 to my checking account on 07/12 but I cannot find on gun broker where to validate this

View full review
Thomas D Rjy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Palm Beach, Florida

Will not respond to my phone calls or paperwork submitted! Denying I even purchase the rifle I claimed I got scam for!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying I even...
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 2
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 3
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 4

Talk to me in person and take my claim seriously! Many emails, sending of many, many emails. No one to talk to, just a lot of run around!!!

View full review
Loss:
$790
Pros:
  • Good selection of firearms
Cons:
  • Horrible unacceptable customer relations
  • Not communicative

Preferred solution: Full refund

User's recommendation: Take customer complains more seriously

Thomas D Rjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will not respond to my phone calls or paperwork submitted! Denying I even purchase the rifle I claimed I got scam for!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying I even...
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 2
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 3
GunBroker - Will not respond to my phone calls or paperwork submitted! Denying... - Image 4

After 18 days of trying to get someone to talk to and solve my problem, a GunBroker representative contacted me by phone. Little or NO help!

Just the same old runaround! Not willing to make any kind of refund or credit for scam purchase on their website! In the future, I would be very, very careful about dealing with GunBroker! Not only complaints but also about response to customer problems!

They seem not to care at ALL! TomD.

View full review
Loss:
$790
Pros:
  • Lots of firearms
  • Pistols
  • Also parts
Cons:
  • No customer care

Preferred solution: Full refund

User's recommendation: Take customer complains more seriously

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Vernon, Texas

Broken gun, item not received and booted for complaining. 79 purchases A+ rating

I received a broken gun, UPS paid the seller for the damage. I am still stuck with the broken gun .

It was their seller!!! But I should just take it in stride, because they attempted to help me. REALLY??? The seller was paid 2x for the gun , Gunbroker collected their fees and I am stuck with this.

Fast forward 1 year, item purchased and not received. Exactly the same result as the broken gun , zero!!!

Have since been booted from Gunbroker and locked out!!! Must be Millenials on the support team, feelings got hurt, so I am out!!!

View full review

User's recommendation: Stay away from them

1 comment
David I Hnj

I have bought things from them before but now that I know they are completely automated, that is a different situation. They are clearly a trash corporation. Probably better to buy locally if you can.

Romeo V Otr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lied about a parts kit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Lied about a parts kit

I asked Bamalaser if the glock 19 lower kit was a OEM glock parts kit and he responded by saying yes it is. When I received the parts and inspected the parts.

It turns out that they are after market parts.

So I sent him an email about it and he responded by telling me he would send me a return slip. But never received anything from BAMALASER.

View full review
Loss:
$51

Preferred solution: Full refund

1 comment
Guest

Glock .... blecchhh.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newton, Kansas

Won auction from gun broker sent money order to seller no delivery

GunBroker - Won auction from gun broker sent money order to seller no delivery
GunBroker - Won auction from gun broker sent money order to seller no delivery - Image 2

Won auction gun broker handsome Ruger police service six 357 4 barrel sent money order to seller Himmel firearms they cashed the money order and never sent the firearm to my FFL. What kind of business would take advantage of God Abiding, Hard Working, Americans.

No response to phone calls or emails by either the seller or gun broker. At least

>The decency to give back whats not yours

View full review

User's recommendation: Don’t waste your time

1 comment
David I Hnj

Yep you will not be able to contact Gunbroker if the seller is garbage.

Thomas D Rjy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Leesburg, Florida

Can not get though on thie phone!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Can not get though on thie phone!
GunBroker - Can not get though on thie phone! - Image 2

Scam ad up on Gunbroker! Need to report fraudulent activity and ad, loss money!

Seller is con artist! Please get back to me. Tom at cell phone number 561-319-****.

Ad has been taken down, another ad is in its place. I wrote enough, need response, response, response, response, response!

View full review

User's recommendation: Bad service!

1 comment
Thomas D Rjy

No response from Gunbroker! Don’t know what the problem is.

Ph.

561-319-****. Thomas Devery.

Mike S Rmr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Horrible Customer Service

Unable to even speak with a human being on the phone, I received zero help in resolving delivery failure by the seller and no response from the seller. Absolutely unacceptable!

I will no longer shop on Gun Broker for my business and have switched to Grab a Gun. They have much better customer service and I still haven't received any help from Gun Broker!

View full review
Loss:
$230
Cons:
  • No customer service and no buyer protection

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t trust Gun Broker

1 comment
David I Hnj

Yep! I found the same thing there is no published info about contact information.

If you don't get any Response from the seller then DO NOT BUY. Gun Broker Management is trash!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Henderson, Nevada

Scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
GunBroker - Scammed

I paid for a staccato 2011 xc Ive sent multiple email and text to the seller Ive contacted your support and provide all the documentation. Im at a pointe either I get a refund of the $2600 I spent or the firearm I purchased..

or I will be taking legal action and calling the police gun broker does nothing to protect buyers and theres no vetting of your sellers had I used PayPal Id be able to get my money back ..

now Im stuck with little to no options other than to get a lawyer and the police involved your customer service number doesnt work either I would like a representative to contact me via phone on this matter or I will contact the attorney generals office as well . Ive never had an issue using your service before now !

View full review

User's recommendation: Only use PayPal to buy off this site ! They don’t care if you get ripped off as they do not vet anyone using their site and take zero responsibility for transactions

Resolved
Ronald S Fkw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: PAYMENT WAS SENT, BUT SELLER WAS ABLE TO FILE NON PAYMENT, CANCEL ORDER AND RELIST ITEM, ALL IN SAME DAY BEFORE DISPUTE WAS RESOLVED.

GunBroker - PAYMENT WAS SENT, BUT SELLER WAS ABLE TO FILE NON PAYMENT, CANCEL ORDER AND...
GunBroker - PAYMENT WAS SENT, BUT SELLER WAS ABLE TO FILE NON PAYMENT, CANCEL... - Image 2
GunBroker - PAYMENT WAS SENT, BUT SELLER WAS ABLE TO FILE NON PAYMENT, CANCEL... - Image 3
Updated by user May 17, 2024

Company fixed the issue and I have been provided with apology. Seller received payment in mail, called me and sent item to me. Seller apologized for haste report of non payment to Gunbroker.

Original review Apr 17, 2024

Called to talk to live person with no answer other than an automated voice that left no alternative means to reach a live agent.

View full review
Loss:
$633
Pros:
  • Good inventory
Cons:
  • Dishonest sellers and little recourse for buyers

Preferred solution: Full refund

User's recommendation: Do pay any other way than by gunbroker check out with credit card. This seller accepted USPS Moneyorders only. I sent it and provided photo and proof of mailing to seller next day and he was allowed to dispute 6 days later.

Troy M Zml

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

GunBroker - Refund

Was denied Fll clearance at blackout arsenal purchase receiving location. Must clear up 1989 conviction stone mountain ga.

DeKalb county! Working on full exspundment.

Please assist with full refund from these exceptional circumstances ! Back to my credit until I clear up.Do refund procedure on order #https://www.citypawnmontgomery.com/loan/

View full review
Loss:
$81

Preferred solution: Full refund

User's recommendation: Answer phone

Resolved
Chris A Gvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: They screwed up and didn't make it right

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

An online marketplace needs 3 things to be legitimate: good tech, good reputation, and good customer service Gunbroker.com has none of these. Tech: Their system sent an address I did not designate for my purchase to the seller, costing me and extra $55 (big thanks to Crossroad Pawn for giving me back some of this, even though it wasn't his fault).

Reputation: read reviews of this site. I didn't before shopping here, and had to endure the nightmare of figuring out how bad they were AFTER buying with them. Customer Service: their customer service was basically nonresponsive and provided useless FAQ answers which showed they didn't even read everything I sent them. I had to write a new email to them multiple times to get them to respond at above a 3rd grade level.

Then they tried to BLAME me and the seller for a technical error on their part. This is their response: "The cause of the matter was two fold. Part of it was the buyers fault for not keeping the account defaults up to date before placing bids on items and the other part was the seller for creating the label before the buyer completed seller review. The seller has agreed to refund 25.00 for the transfer fee, we feel that is fair.

We are closing out this matter. Have a great weekend."

View full review
Loss:
$55
Pros:
  • Yet to be seen
Cons:
  • Bad customer support
  • Faulty technology

Preferred solution: costs of fixing their mistake

1 comment
David I Hnj

Yep, they are Trash, for sure. The sad thing is you don't find how bad they are until something goes wrong. I'm glad I did some research before I lost money on their site.

Saya Vpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Gun broker will break you!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Answer the phone send my order to my PO box or at least check my identity before releasing a product

View full review

User's recommendation: Don't purchase anything online

Oris Qfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

U did apply your 15 min rule , lost auction w/5 min left

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Auction ahead five minutes left and somebody else outbid me youre a 15 minute Roll is not in Forest, please call me 570-574-**** I bought a lot of stuff from your company online and this is the first time Ive been disappointed youre really need to step up your game on this I was watching the item and one down the five minutes left and I still was winning the auctioning

View full review
Linda S Nmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question on previous purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one answered the phone then hang up. Cant reach anyone to ask question about a fire arm that I purchased from Gun Broker

View full review

Preferred solution: Name of certified gun briker that my firearm was set to for pick up

John T Uex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Prescott, Arizona

Poor customer support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I sent them 2 different requests about sharing FFLs between gunbroker and the gun range that I wanted the gun that I had purchased via auction to the gun range I wanted it sent to

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article